Performance Data's core strength is in post-warranty maintenance for server, storage, and networking equipment.


DRIVEN BY PERFORMANCE DATA'S CORE VALUES, WE OFFER:

 

  • Cost-effective and flexible alternatives to your post-warranty hardware maintenance needs
  • Maintenance agreements that help you extend the life your data center hardware
  • Unparalleled friendly service and support engagements for your organization's server, storage, and networking equipment needs

PERFORMANCE DATA WORKS WITH YOU TO:

 

LOWER THE COST OF MAINTAINING YOUR EQUIPMENT 

  • Tailoring your maintenance needs to trim off all unnecessary costs
  • Continuous efforts in cost justification exercises to help you further reduce cost on maintenance spending through annual maintenance reviews
  • Flexibility in true up and down

SEAMLESSLY MANAGE ALL YOUR EQUIPMENT THROUGH A SINGLE VENDOR GLOBALLY

  • Single-point of accountability, one contract for all your equipment across 6 continent eradicating multiple and often confusing service agreements
  • Single-point of reference for all your equipment warranty statuses be it with Performance Data or OEMs
  • Communicating with OEMS for equipment under OEM warranty

ENSURE THAT YOU HAVE SUPPORT TO KEEP YOUR EQUIPMENT RUNNING 24/7

  • 24/7 response center to deploy engineers and parts
  • Local stocking locations accessible 24/7
  • Local engineers on stand-by 24/7
  • 24/7 Level 3 support
  • Fix First T&M for non-entitled equipment

SUPPORT OLDER EQUIPMENT

  • Relieve pressure to replace end-of-service life or equipment that are out of warranty
  • Providing expertise and support in upgrading existing hardware

PERFORMANCE DATA POST-WARRANTY MAINTENANCE KEY OFFERINGS:

 

  • Single-point of accountability for all your maintenance engagements
  • Multi-vendor support in one of multiple contracts
  • Global support in one or multiple contracts
  • Flexible service level agreements
  • Flexible true up and down
  • 24/7 respond center
  • 24/7 Level 3 engineers
  • Competent field engineers on 24/7 stand-by
  • Local stocking locations with 24/7 access

Customize your Service Levels or go with our standard SLA options below.

Talk to your local Performance Data contact or Support Solution Specialist to identify suitable SLAs for all your computing needs.

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