James Lim of Performance Data Attends SIA Conference

The Service Industry Association (SIA), a global organization of companies that support the high technology service chain, held its annual summit in Las Vegas last week. Each year, this 2 ½ day conference brings together service executives from the Americas, Europe, and APAC to discuss industry trends, share best practices, and network. This year’s summit drew more than 70 companies that collectively support billions of dollars in high technology equipment around the world. 

Apart from service executives, this year’s summit also drew two of the industry’s leading analysts from Gartner and IDC. Gartner analyst Christine Tenneson spoke about her March 2016 report entitled “Competitive Landscape: Data Center and Network Third Party Maintenance Service Providers.” Among her recommendations, Tenneson remarked that the ability to support devices outside the U.S. will become the most critical way to differentiate from other TPMs, as all TPMs offer cost savings and flexibility over OEMs. She also advised to increase focus on APAC as a growth area, and to leverage partnerships and acquisitions to expand the opportunity for global growth.

Performance Data did just this by acquiring two leading TPM companies based in Asia earlier this month. James Lim, founder of the acquired BAT and SSCS, has joined Performance Data as COO. He has been an active delegate at SIA summits since 2010, and was the first from Asia to be part of the association. A familiar voice at SIA, especially when it comes to global service delivery related topics, Lim served as a panelist for a discussion centered on challenges facing the hardware maintenance industry as a whole.

Lim has been in the TPM industry for 10 years, and has played a significant role in providing American and European partners an APAC support platform that empowers them to deliver services to their clients on a global scale. He stated, “More companies are gearing towards growth in Asia. Most of our clients in the U.S. and Europe who started their business supporting companies based in their country are very active in Asia today. Performance Data will continue to provide premium support and professional services to these clients, and we welcome more TPM or IT companies who want to be part of the Asian economy to collaborate with us.”

Performance Data Completes Acquisition of Business Automation Technology and SSCS

Performance Data, a privately held U.S. hardware maintenance company, announced this week that it is expanding its global positioning by acquiring Business Automation Technology Pte Ltd (BAT) and SSCS (M) Sdn Bhd (SSCS). This move marks a significant step for Performance Data providing a geographic expansion into the APAC market as a locally based company.

BAT is a Singapore based system integrator and third-party maintenance service provider established in 1999 with a strong track record in maintaining and repairing data center servers and storage equipment for many fortune 1000 global companies across Asia. Performance Data has worked with BAT over the past couple of years and this has helped establish a strong business partnership between the two companies. SSCS has been operating in Malaysia and Brunei since 2011 and supports businesses ranging from banks and healthcare institutions to SMB and Fortune 1000 companies in their data center IT support needs.

Performance Data has been providing vertical specific software development and distribution, IT systems integrations, maintenance and support services to clients and partners in North America and Europesince 2008. With the acquisitions of BAT and SSCS, Performance Data establishes its foothold in the Asiamarket and obtains clients such as Malaysia Airlines, Maybank, and Maxis. Performance Data has been making significant efforts to address client demand from the global market in the third-party maintenance landscape.

Through the acquisitions of BAT and SSCS, Performance Data now provides IT maintenance and support services to client-partners in over 100 countries spreading across 6 continents with local stocking facilities in these locations to meet Service Level Agreement (SLA) requirements. With 24/7 technical capabilities and support tools, Performance Data delivers expert support on hardware from major manufacturers including Dell, HP, IBM, Lenovo, Cisco, EMC, Hitachi, NetApp, Oracle, Fujitsu, and Sun.

"We are very excited about the acquisitions and to be part of Performance Data's global business.  Our customers in the US and Europe will enjoy all the benefits and convenience of working with our counterparts in their respective regions; we should see a quicker turnaround time for inquiries due to similar time zones and by freeing us to focus on service delivery, customers will experience further improvements to our service delivery standards," said James Lim, founder of BAT and co-founder of SSCS. 

"These acquisitions enable us to increase Performance Data's immediate reach into the Asian market, which allows us to fulfill global maintenance contracts for our clients with in-house expertise and minimized outsourcing of field engineers," said David Selakovic, CEO of Performance Data.

The acquisition of BAT and SSCS will give Performance Data a strong presence on the ground, crucial local knowledge, and the ability to build and maintain lasting relationships with clients based on an excellent reputation of the companies internationally.

PlayStation Network Down for Maintenance

If you turned on your PlayStation 4 and can't connect to the network, don't worry, you're not alone!

PlayStation is currently undergoing planned routine maintenance from 9:30 p.m. Pacific (12:30 a.m. Eastern) to 11:30 p.m. Pacific (2:30 a.m. Eastern). Gamers who logged in before 9:30 p.m. should be able to continue playing during the 2 hour maintenance period. 

Here's the full statement from Sony about the downtime:

"Our network is currently undergoing routine maintenance for approximately 2 hours on 03/01/2016, 9:30 p.m to 03/01/2016, 11:30 p.m. Anyone who already has an account can still sign in to their PlayStation Network profile, play games, and use most applications while this maintenance is carried out. You will not be able to access Account Management, PlayStation Store, and PlayStation Video during this maintenance. We apologize for any inconvenience. We recommend activating your PS4 as your primary console before maintenance begins so you can continue to play most games and use third party services during maintenance"

We'll let you know if issues persist beyond this window.