SERVICES

Managed Security Program

Utilizing SonicWall Unified Threat Management (UTM) devices, we are able to provide gateway level antivirus, anti-malware, intrusion detection and prevention, content filtering, application firewalling, bandwidth management, and secure remote access. This allows us to report on trends, remote access, internet usage, spot anomalies, and monitor up/down status. We can also maintain consistent security policies across multiple locations.

Managed Services Program

Utilizing the best of breed remote monitoring and remediation tools, we deploy centralized antivirus and antimalware software, perform Microsoft patching, monitor and maintain local and remote offsite backups. In addition we can maintain inventories of the machines as well as audit logs to show hardware and software changes such as adding/removing memory or applications. Utilizing custom built monitor sets we can identify issues and have tickets created automatically as necessary.

Help Desk

Utilizing the best of breed professional services automation tool and integration solutions, we can track an issue from beginning to end while following a documented SLA with the workflows for escalation as needed. All the while documenting the solution to speed resolution and track trends and identify training needs that can help reduce lost productivity due to inadequate computer or application training.

Configuration Change Management

By selecting the configuration associated with a service ticket, we can track the changes to a piece of software or equipment over its life time we can help you calculate a total cost of ownership.

Projects and Consulting

We offer IT assessments and provide best practice recommendations to improve business agility, productivity, and reliability. Not only will we compile the specifications for your project, we will write the project scope, and implement it for you.